Colorado Attorney General Cynthia H. Coffman and the Elbert County Sherriff’s Office Stop Fraudulent Residential Carpet Cleaning Service | Attorney General - State of Colorado

Colorado Attorney General Cynthia H. Coffman and the Elbert County Sherriff’s Office Stop Fraudulent Residential Carpet Cleaning Service

DENVER -- Attorney General Cynthia H. Coffman announced today that her office has filed a civil lawsuit and obtained a Preliminary Injunction against Spencer Olguin and his brother John Olguin, prohibiting them from providing in-home services of any kind to Colorado consumers.

The complaint alleges that the Olguins, who offered residential carpet-cleaning services under the name Prestige Carpet and Upholstery Cleaning, misled consumers about their qualifications and pricing. Defendants falsely advertised that they were “certified” and that they were endorsed, bonded, and insured.

Using low price quotes to get inside consumers’ homes, Spencer Olguin would add hundreds or even thousands of dollars to the bill after completing the job. Consumers also complained that the Olguins’ work was shoddy, incomplete and sometimes resulted in consumers having to incur additional expenses to repair or replace household items that Defendants had damaged, or to redo the job entirely. Defendants also called consumers on the Do Not Call list, prompting a further preliminary prohibition against illegal telemarketing.

The Attorney General first learned of the Olguin brothers’ activities through the Elbert County Sherriff’s Office. If a consumer believes they have been defrauded or victimized by an in-home service provider, they can file a report here.