Auto-renewals occur when payment for a recurring product or service you signed up for renews automatically without any action from you. State law requires businesses to inform consumers about auto-renewals.
What are my rights under the law for auto-renewals?
Businesses have to inform consumers about how auto-renewals work in any contracts or agreements they offer consumers, they must give notice of at least 25 days to consumers before the product or service auto-renews, and they must give consumers a “simple, cost-effective, timely, and easy-to-use” method of canceling the product or service before it auto-renews (C.R.S. § 6-1-732).
Are there any businesses not subject to this law?
This law applies to all unregulated industries. Some regulated industries, like financial institutions and insurance companies, are not covered by this law. See C.R.S. § 6-1-732(5) for industries not covered by this law.
Can I get my money back from an auto-renewal I didn’t authorize?
If you’ve sent money to a scammer, contact the company you used to process that payment immediately. Reporting fraud to your bank, credit card company, the company you bought a gift card from, a cryptocurrency exchange, or any other payment processing company can help reverse it.
Report any scams, fraud, or suspicious business activity to the Colorado Attorney General’s Office.
