Family Emergency Scams | Attorney General - State of Colorado

Family Emergency Scams

A popular telephone scam targeting older citizens has taken a threatening new twist.  Family emergency scams, often referred to as the 'grandparent scam' are often perpetrated when an older adult is called by someone pretending to be a grandchild or relative of the potential victim. Callers have made many claims including being arrested in a foreign country for drunk driving or being involved in a car accident.  They are asking the potential victim to send money so they can return home safely and not to tell anyone so they don’t get into more trouble.

National reports have indicated that the callers are now demanding money to be sent immediately in order to free a kidnapped relative.  The callers are threatening physical harm to the relative if funds are not delivered.  Victims are often ordered to stay on the phone until the ransom money is wired.  The requested ransom payments range from $600 to more than $1,900 and are often sent to a third party.  Some reports have stated that even after the payment was made, the scammers claim it wasn’t received and demanded additional funds.

It is important to talk to family members and older adults about imposter phone calls, how to recognize them, and what they should do if they receive one.  Have a family password in place so when a family member receives a call they can ask for it.  If the caller doesn't know the password they'll be able to identify that it's a scam.  Make sure your password is not something readily available on social media or well known like middle names, street addresses, birthdays, etc. Make sure to change the password after a call has been received.

What to do if you receive a telephone call that may be a family emergency kidnapping scam:

  • Ask to speak with the relative directly, not only to ensure they’re alright but to make sure it’s them.  Family passwords can be useful to identify the voice on the phone.
  • If you’re not allowed to speak to the relative, ask the alleged ‘kidnapper’ to describe your relative.  Remember, if your relative has a social media account, the caller may have an accurate description of them.
  • If possible, try to use another phone or computer to reach your relative directly.  If you’re able to reach your relative and can determine the call is a scam, hang up and file a fraud report it immediately.

If you believe your relative is the victim of a real kidnapping contact your local police, sheriff, or FBI office.

Family Emergency Kidnapping Scam Warning Signs:

  • Call originates from an out-of-state or foreign area code and not from the relative’s phone.
  • Alleged kidnappers try to keep you on the phone; real kidnappers usually hang up in order to prevent the call from being traced.
  • Alleged kidnappers demand the ransom payment be sent by a wire transfer service such as Western Union or MoneyGram. 

Click here for more information on imposter scams.  If you believe you have been victimized by an imposter scam or wish to report suspicious activity, please file a report here.

Other Links

Received an email or phone call from someone claiming to be from a government agency? Learn about identifying Government Imposter Scams here.

Are you who you say you are? Tips for Avoiding Imposter Fraud.

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