Robocalls | Attorney General - State of Colorado

Robocalls

Nuisiance Caller on Caller Id

Consumers are getting more and more unsolicited robocalls.  As the number of these calls has multiplied, so have the number of complaints reported to state, federal, and local law enforcement agencies, along with other consumer organizations across the country.  If you answer the phone and hear a recorded message instead of a live person, it's a robocall.

You've probably gotten robocalls about candidates running for office, or charities asking for donations.  These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal.  In addition to the phone calls being illegal, their pitch most likely is a scam.

Technological advancements have made it easy for companies to use autodialers that can send out thousands of phone calls every minute for an incredibly low cost.  These companies offer everything from fraudulent credit card services and so-called auto warranty protection to home security systems and grant procurement programs.  Tracing these calls is a tough job. Companies that use this technology don't bother to screen for numbers on the Colorado No Call national Do Not Call Registry.

If a company doesn't care about obeying the law, you can be sure they're trying to scam you.  Robocallers fake the caller ID information that you see on your phone. That's called caller ID spoofing — and new technology makes it very easy to do. In some cases, the fraudulent telemarketer may want you to think the call is from your bank, or another entity you've done business with. Sometimes, the telephone number may show up as "unknown" or "123456789." Other times, the number is a real one belonging to someone who has no idea his or her number is being misused. Robocallers often place the calls through internet technology that hides their location.

If you get a robocall:

  • Hang up the phone. Don't press 1 to speak to a live operator and don't press any other number to get your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.
     
  • Consider contacting your phone provider and asking them to block the number, and whether they charge for that service. Remember that telemarketers change Caller ID information easily and often, so it might not be worth paying a fee to block a number that will change.
     
  • Click here to learn more about Robocalls

​If you believe you have received a robocall or wish to report telemarketing fraud, file a complaint with the Colorado No Call Registry and the Federal Do Not Call. 

*Information provided by the Federal Trade Commission