Resource Guide | Page 2 | Attorney General - State of Colorado
Topic Categorysort ascending
Child Support Common Topics

The Colorado Child Support Services Program, operated by the Colorado Department of Human Services is to assure that all children receive financial and medical support from each parent. This is accomplished by locating each parent, establishing paternity and support obligations, and enforcing those obligations.

Child support enforcement units exist within each county in Colorado to assist with child support matters.  For more information regarding child support rules and regulations within Colorado or for assistance relating to child support matters, consumer should contact the Child Support Services Support Program. 

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Discrimination Common Topics

The Colorado Civil Rights Division is the state agency established to administer and enforce Colorado’s anti-discrimination laws in employment, housing and public accommodations. Colorado law prohibits such discrimination based on race, color, national origin, ancestry, sex, sexual orientation, creed, religion, disability (mental and physical), familial status (housing only), marital status (housing and public accommodations only), marriage to a co-worker (employment only), and age (employment only).

Complaints regarding discrimination should be reported to the Colorado Civil Rights Division.  There is no charge for filing a complaint nor is the presence of an attorney required.

The Colorado Civil Rights Division cannot handle:

  • Federal employees filing against a federal employer
  • Police and sheriff misconduct
  • Judicial or court matters;
  • Prisoners' rights
  • Labor relations issues, such as wage and hour matters, workers' compensation, or non-payment of wages

Here are some important federal contacts if you feel you have been discriminated against in your employment or housing:

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Refugee Services Common Topics

Colorado Refugee Services Program (CRSP) is a division of the Colorado Department of Human Services and funded by the U.S. Department of Health and Human Services' Office of Refugee Resettlement.  The agency’s goal is to ensure effective resettlement of officially designated refugees and to promote refugee self-sufficiency. Refugees are federally defined as having legal status and a lawful presence in the state.

The agency is committed to a holistic approach to refugee resettlement. Services and programs support refugees and the larger receiving community working together to build the social capital necessary to both sustain a welcoming environment for refugees as well as a return on investment for the mainstream. Working with local partners, CRSP supported services include: ESL classes, job training, cash assistance, legal services, and health care.

For more information or to seek assistance with refugee matters, contact the Colorado Refugee Services Program.

Additionally refugees who believe they have been victimized by fraud or wish to report suspicious activity should file a report with the Colorado Attorney General.

 

Employment - Labor and Wage Issues Common Topics

The Colorado Department of Labor and Employment assists with matters related to wage claims, unemployment insurance, and worker’s compensation.   The Division can provide assistance or guidance with the following:

  • Non-payment of wages for work performed
  • Non-payment of overtime
  • Non-payment of vacation earned in accordance with an employer’s policy
  • Minimum wage violations
  • Unauthorized deductions from paycheck
  • Tips or gratuities
  • Uniform policies
  • Delayed or missing paydays
  • Timekeeping or pay irregularities
  • Dishonored (bounced) paycheck

The Division does not have authority over the following:

  • Pay disputes involving independent contractors (if unsure of employee or contractor status, contact the Division)
  • Government or school district employees
  • Work performed exclusively outside the State of Colorado
  • Pay disputes where the employer has filed for bankruptcy or was seized by a creditor
  • Health or life insurance plans or coverage
  • Pension or savings disputes
  • Tax matters
  • Interview, selection, promotion, or termination disputes
  • Performance evaluations
  • Allegations of harassment or abusive treatment
  • Complaints of discrimination or unequal treatment
  • Expense reimbursements
  • Dress codes, smoking, drug, or alcohol policies
  • Recovery of bounced check fees or charges
  • Access to personnel or medical records

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

General Contractors Common Topics

Home repair fraud can be one of the most devastating events a homeowner can go through.  While legitimate contractors work hard to build their reputation and brand, fraudulent contractors operate with one task at hand - getting your money. 

Before you select your contractor, check with the Colorado Department of Regulatory Agencies (DORA) and your local government to determine if your contractor is properly licensed.

If you have been a victim of contractor fraud, file a report with the appropriate agency:

Click here for additional information on ways to avoid contractor fraud.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Landlord - Tenant Common Topics

While Colorado law regulates the return of security deposits and requires the return of security deposits within one month after the lease has been terminated in absence of cause or unless otherwise specified within the lease, most landlord/tenant issues involve private contractual disputes and are not typically under the authority of the state.  Consumers living in Jefferson County seeking assistance with landlord tenant issues may wish to contact the Action Center to seek to determine if assistance may be available.

Contractual disputes can often be extremely complex and may require a legal venue to resolve the issues.  Consumers wanting to learn more about small claims court in their district or for those wanting to learn more about legal resources in their area should review the “Legal Assistance” section within this site. 

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

 

Electricians and Electrical Contractors Common Topics

The Colorado Department of Regulatory Agencies - Division of Professions State Electrical Board regulates and licenses electricians.   The Board’s mission is to protect the health of the public by enforcing state electrical statutes. The board conducts regular inspections of the installations that they regulate, and review special requests for exceptions to the code.

The Board activities include licensing electricians, apprentices, and electrical contractors, investigating complaints about the licensed and unlicensed practice in Colorado, and disciplining those who violate the law.  If you have a complaint about an electrician or would like additional licensing and discipline history of your electrician, contact the Colorado Electrical Board.

Deceptive practices by electricians, apprentices, and electrical contractors may also violate the Colorado Consumer Protection Act (CCPA).  If you believe you have been victimized by an electrician or if you wish to report suspicious activity, file a report with the Colorado Attorney General.

Click here for additional information on ways to avoid contractor fraud.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Liens Common Topics

Motor Vehicle Repair Garages

  • When a motor vehicle repair garage has made repairs to a vehicle, and the vehicle owner has not paid for the repairs, a lien exists. If consumers do not pay their bills, the motor vehicle garage must send a notice (certified) giving the consumer 12 days to respond and pay the bill. If the bill is not paid, the garage can tow the vehicle and hold it until the bill is paid. If the bill remains unpaid, it can obtain title to the car by filing an affidavit with the appropriate County Clerk and Recorder.

Mechanics Liens

  • Any subcontractor, vendor, or material supplier who provides goods or services for the construction of your home or for home improvements, is entitled to place a lien on your property if he or she is not paid in full. A mechanic’s lien is enforceable against your property only if a lawsuit is filed within 6 months after the last work is done on your property. However, you may have an affirmative defense to any action to enforce such a lien if you have paid your contractor and satisfied you legal obligations under your contract with your contractor.

It is always a good idea in connection with any major construction or home improvement project to require your contractor to obtain lien waivers from subcontractors and suppliers or requiring that every check issued by you is made payable jointly to the contractor and to the appropriate subcontractor or supplier.

If you suspect a lien has resulted from deception or misrepresentations, file a report with the Colorado Attorney General.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Plumbers and Plumbing Contractors Common Topics

The Colorado Department of Regulatory Agencies - Division of Professions and Occupations State Plumbing Board regulates and licenses plumbers.  The Board’s mission is to protect the health of the public by enforcing the state plumbing statutes.  The Board activities include licensing and registration of plumbers, apprentices, and plumbing contractors, investigating complaints about the licensed and unlicensed practice in Colorado, and disciplining those who violate the law. 

If you have a complaint about a plumber or would like additional licensing and discipline history of your plumber, contact the State Plumbing Board.

Deceptive practices by plumbers, apprentices, and plumbing contractors may also violate the Colorado Consumer Protection Act (CCPA).  If you believe you have been victimized by a plumber or if you wish to report suspicious activity, file a report with the Colorado Attorney General.

Click here for additional information on ways to avoid contractor fraud.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Unclaimed Property - Money Common Topics

The Office of State Treasurer operates The Great Colorado Payback which provides consumers an opportunity to determine and recover, if applicable, any unclaimed property.  Consumers wanting to know more about the program or to determine if they have any unclaimed property should check with The Great Colorado Payback.

As there is no charge for this service, consumers should be wary of calls or letters from people offering assistance in finding lost or unclaimed property for a fee.  Always check with The Great Colorado Payback first.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Charitable Donations Charitable Giving

Charitable organizations and paid charitable solicitors must register with the Colorado Secretary of State before engaging in fundraising activities in Colorado.  Along with registration requirements, charities and paid solicitors are required to annually disclose financial statements to the state which enable donors to review how much of their donation actually goes to a cause along with the overall administration and management costs of the program.

Before donating, consumers should take the extra steps to thoroughly research any organization they are considering well in advance of providing donations.  If not, donations may not be finding the right pockets. 

If you suspect fraud or wish to report suspicious charitable donations, report it to the Colorado Attorney General.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Telemarketing Business/Professional Licensing

Under Colorado law, a "commercial telephone seller” may not conduct business in this state without having registered with the Colorado Attorney General at least ten days prior to the conduct of such business.  This applies to any commercial telephone seller located in Colorado and to any commercial telephone seller contacting prospective purchasers in Colorado.

To find out more about telemarketing within the state or to determine if a business is registered to conduct telemarketing in Colorado, check with the Colorado Attorney General.

If you believe you have received a fraudulent call or wish to report telemarketing fraud, file a report with:

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Business Regulation Business/Professional Licensing

The Colorado Department of Regulatory Agencies (DORA) includes nine separate divisions and the Executive Director’s Office.  DORA’s divisions include over 40 boards, commissions, and advisory committees. The Division of Registrations alone regulates over 50 professions, occupations and businesses in the state totaling over 345,000 people.

From accountants, architects, and anesthesiologists to boxing, barbers, and electricians, DORA regulates most professions operating within the state.  Check first with DORA for licensing and disciplinary records prior to engaging in business with a company.

While DORA regulates most professions within Colorado, other state and local agencies have certain regulatory authority and licensing and registration requirements.  In addition to checking with the various state agencies, consumers should also check with their local city and county authorities regarding localized registration and licensing requirements. 

Colorado Attorney General’s Office

Colorado Department of Revenue

Colorado Secretary of State

Not finding what you are looking for?

  • Click here for a complete list of state and local agencies.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Repossessors Business/Professional Licensing

Under Colorado law, any person who is retained by a secured party to recover or take possession of collateral upon default is required to be bonded for property damage to or conversion of such collateral in the amount of at least $50,000. Such bond shall be filed with and drawn in favor of the Colorado Attorney General.

To find out more about repossessors or to determine if a business is registered to conduct repossessions in Colorado, check with the Colorado Attorney General.

If you believe you have been a victim of a fraudulent repossession or if you wish to report suspicious activity, report it to the Colorado Attorney General. 

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

New/Used Automobile Sales Automobiles

Auto Dealer Purchases:
New and used auto purchases handled through a dealer are regulated by the Colorado Department of Revenue – Auto Industry Enforcement Division.  Consumers with questions or concerns regarding their auto purchase should contact the Auto Industry Enforcement Division.

Deception or misrepresentations during the sales process may also constitute a violation of the Colorado Consumer Protection Act (CCPA).  If this may be the case, report it to the Colorado Attorney General.

Individual Auto Sales:

Auto purchases made through individuals or a private party are not typically regulated thought the Auto Industry Enforcement Division.  Rather traditional contract rules typically apply to any private auto purchase transaction, including vehicles purchased “AS IS”.   As a result consumers should have any vehicle checked out by an independent certified mechanic and should fully understand all contract terms prior to executing/signing a purchase agreement. 

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

 

Vehicle Safety Automobiles

The National Highway Traffic Safety Administration’s (NHTSA) primary mission is to “save lives, prevent injuries, and reduce economic costs due to road traffic crashes.” One of the most important ways in which the agency carries out its safety mandate is to issue Federal Motor Vehicle Safety Standards (FMVSS).

Through these rules, NHTSA strives to reduce the number of crashes and to minimize the consequences of those crashes that do occur.  To learn more about vehicle safety standards or to report vehicle safety concerns, contact the National Highway Traffic Safety Administration.  

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Automobile Repair Automobiles

Many consumers feel most vulnerable when dealing with the inevitable need to take their car to a mechanic, whether it is for minor service or major repairs. The Motor Vehicle Repair Act, C.R.S., 42-9-101 to 113, was adopted in order to provide consumers with some control over what can easily become a major expenditure.

Under that Act:

  • Repair garages must obtain a consumer’s written consent to any repairs, before those repairs are performed
  • A repair garage must provide a written or oral estimate of all costs associated with a particular repair
  • A repair garage may not collect any charge for labor or parts in excess of the estimate plus ten percent of that estimate or twenty-five dollars, whichever is less, without the consent of the consumer

To report possible violations of The Motor Vehicle Repair Act, contact your district attorney’s office.

  • Click here to find your District Attorney

Deception or misrepresentations regarding vehicle repairs may also violate the Colorado Consumer Protection Act (CCPA).  If you believe you have been a victim of a vehicle repair fraud or if you wish to report suspicious activity, report it to the Colorado Attorney General.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Car Rentals Automobiles

Rental car companies are required to give to persons renting cars written disclosures of the terms and provisions of any collision damage waiver sold as part of the rental contract as well as other disclosures pertaining to financial and personal liability. 

Failure to provide these written disclosures may be a violation of the Colorado Consumer Protection Act (CCPA) and should be reported to the Colorado Attorney General

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Gas Pricing Automobiles

No state or federal agency directly regulates the prices charged by gasoline refiners, wholesalers, or retailers. Prices are established in each local marketplace by each competitor independently and without agreement with a competitor.

Similarity of prices in a local marketplace is NOT, by itself, evidence of a conspiracy since competitor’s prices are publicly disclosed. However, if you have direct evidence that local competitors are actually agreeing on prices, report it to the Colorado Attorney General’s Anti-Trust Unit. 

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Odometer Fraud Automobiles

Odometer fraud is the illegal practice of rolling back an odometer to make it appear that a motor vehicle has lower mileage than it actually does.  Any person who disconnects, resets, or alters the odometer on a motor vehicle with the intent to defraud a subsequent purchaser or lessee is in violation of federal law.

If you suspect odometer fraud with a vehicle purchase, report it:

Private/Individual Purchase:

Dealer Purchase:

National Purchase:

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Gas Pump Inspection Automobiles

The Colorado Department of Labor – Division of Oil and Public Safety not only overseas safe storage and use of petroleum products, the agency also handles complaints regarding gas pumps that appear to be reading inappropriate amounts, as well as certain pricing issues and measurement issues.

If you suspect petroleum contamination or believe a gas pump may not accurately reflect your purchase, contact the Department of Oil and Safety. 

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Salvage Vehicles Automobiles

In Colorado, a “salvage vehicle” is any vehicle that is damaged by collision, fire, flood, accident, trespass, or other occurrence, excluding hail damage, to the extent that the cost of repairing the vehicle to a roadworthy condition and for legal operation on the highways exceeds the vehicle's retail fair market value immediately prior to such damage. 

For more information regarding salvage vehicles or to report possible fraud pertaining to a vehicle purchase, contact the Colorado Division of Motor Vehicles.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Emissions Automobiles

After July 1987, any vehicle must have all the original emissions equipment at the time of sale and it is the responsibility of the seller to provide the buyer with proof.  Information on Colorado motor vehicle emission requirements is available through the Colorado Department of Revenue – Department of Motor Vehicles.

For additional information or where you can find an emissions testing location, check with Air Care Colorado.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Automobile Purchase - Right to Cancel Automobiles

Contrary to popular belief, there is no three-day right to cancel on a car purchase.  If a consumer signs a contract to purchase a vehicle, he or she has bought the car and must abide by the contract stipulations or face potential consequences, including legal action.

If someone cancels or backs out of a deal, the dealer may or may not hold them accountable for the entire amount -- it is up to the dealer. But if they allow the contract to be voided, the dealer can only keep $500.00 of the consumer's deposit, unless a greater loss to the dealership can be substantiated, such as mileage or damage to the vehicle.

While there is no three-day right to cancel on a car purchase, deception or misrepresentations during the sales process may violate certain Colorado Department of Revenue – Auto Industry Enforcement Division regulations and/or constitute a violation of the Colorado Consumer Protection Act (CCPA).  If this may be the case, report it.

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.

Colorado Lemon Law Automobiles

The Colorado Lemon Law may require a manufacturer of a new car to replace that car or to repurchase that car if a defect or condition that substantially impairs the use and market value of the car cannot be corrected.  Colorado's Lemon Law, C.R.S. 42-10-101 through 42-10-107, covers only new self- propelled vehicles, including pickups and vans, but does not cover motor homes and motorcycles. It is unclear whether Colorado’s Lemon Law applies to leased vehicles.

To qualify for relief under the Lemon Law, the vehicle must have been in for repair four or more times for the same defect; or the vehicle is out of service for a cumulative total of 30 or more business days during the warranty term or one year after purchase, whichever comes first.. 

Complaint filing process for Lemon Law:

To initiate the Lemon Law process, consumers must first notify the manufacturer by certified mail of the problem after their car has met the criteria outlined in the previous paragraph. (Consult your owner's manual to find out where to write and for specific regarding your auto manufactures complaint procedures).  Consumers then can participate in an informal dispute settlement procedure if the manufacturer offers it.

If the settlement offered through the dispute settlement procedure is unsatisfactory to the consumer, he/she can file suit. The suit must be filed within six months following the expiration date of any warranty term or within one year following the date of the original delivery of a motor vehicle to a consumer, whichever is the earlier date.  If a manufacturer has established or participates in an informal dispute resolution procedure (for example, through the Better Business Bureau), you must pursue that remedy before you can sue.

If you suspect fraud, If you suspect fraud or wish to report suspicious activity, report it to the Colorado Attorney General. 

If you desire a legal opinion or representation relating to your specific situation, we recommend contacting a private attorney or one of the services that provide legal assistance through the local bar association and/or other legal entities.